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Discussion topic: My broadband keeps disconnecting and the Internet is not reaching the entire house.

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Bianca6
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This message was authored by Bianca6 This message was authored by: Bianca6

My broadband keeps disconnecting and the Internet is not reaching the entire house.

‎11 Jun 2024 09:28 AM

My broadband keeps disconnecting and the Internet is not reaching the entire house, what is more frustrating is that the money for the bill has been taken, nevertheless the broadband doesn't deliver what you promise in the contract. I need a resolution ASAP otherwise I will be forced to take legal measures.

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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: My broadband keeps disconnecting and the Internet is not reaching the entire house.

‎11 Jun 2024 10:45 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Bianca6 Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump... 

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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