My broadband keeps dipping in and out and the signal upstairs is poor to non existent.

[JaneP22]

The broadband is not working constantly and does not cover the whole  house. Previous provider had no issues with that just cost lot more. This package is exactly the same as my previous provider but doesn't seem to give me the same coverage.

[TimmyBGood]

@JaneP22 

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of 'Broadband Boost' and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell them except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some have leaked onto a certain auction site, but Sky won't offer support with using these. 

Confusingly the 'Wall to Wall WiFi Guarantee' doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above.