My broadband is meant to be faster on my new contract but so far it is worse and the router’s range

[Malcolm62]

Please can you help us. We upgraded our broadband with yourselves when we renewed our contract and yet it seems much slower... Almost unbearable slow this morning as I have tried to work. Streaming tv and gaming have also slowed for me children. I've run all the checks and they say it's ok. But that is not our experience. 

[JimM1]

@Malcolm62 When you post on the Forum then you are not talking to sky Customer Service, the Forum is a Customer helps Customer, information needs to be given from you unless you wish sky to deal and that takes a call to them, if you wish to say what happened, ie i moved to a full fibre connection for the upgrade and you sent me the new White skyMax hub etc...