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Discussion topic: My broadband is down

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Bex39
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This message was authored by Bex39 This message was authored by: Bex39

Re: My broadband is down

‎04 Apr 2024 06:58 AM

Ive woke to no internet at all whats going on? Anyone else having the same problem ive tried everything

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: My broadband is down

‎04 Apr 2024 07:19 AM

Posted by a Superuser, not a Sky employee. Find out more

@Bex39 losds of similar reports so it is likely there is a fault affecting numerous customers. Run the connection test in the My Sky app over a mobile connection and it should give you **bleep** Sky know. If it doesnt call Sky and report the fault but lines will be very busy - Sky fully open at 8am.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Farli
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Re: My broadband is down

‎04 Apr 2024 10:25 AM

I spoke to sky and I should have reset the hub with button on the side but I was using the one on the bottom. Working fine now. Thanks 

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Bex39
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Re: My broadband is down

‎04 Apr 2024 12:21 PM

Thank-You it's all up and running again now

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