My broadband is continuously dropping in and out.

[Nicci9]

My broadband keeps dropping, I mean every couple of minutes.

when I go into setting to check the status it says it's connected to the internet but not my router.

when I call Sky it says there is an issue with my router.

Ive followed all the steps but it keeps dropping.

it's difficult to use MySky as I live in an area where WiFi isn't great.

i need this issue resolved ASAP.

thanks

[Highlinder]

@Nicci9 Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...

[Nicci9]

Status of your broadband and WiFi network

Broadband Connected

WiFi Enabled

WiFi Network Name (SSID) SKYU67GC

WiFi Network Visible Yes

Current WiFi Channel 6 (2.4 GHz), 36 (5 GHz)

WiFi Encryption WPA2-PSK

VoiceConnected

---

Devices connected to your home network

Device Name MAC Address UNKNOWN 36:f5:f4:61:e2:1f RingDoorbell-71 9c:76:13:7a:c3:71 SKY+HD d0:58:fc:86:54:32 UNKNOWN c0:91:b9:0f:9b:93 UNKNOWN 7c:d5:66:77:e8:1e amazon-65bbe1146 68:db:f5:7e:1f:b6 UNKNOWN 52:8a:82:f8:e0:62 UNKNOWN f0:a3:b2:80:70:1f UNKNOWN 72:c6:21:d7:66:99 SKY+HD 78:3e:53:b9:51:82 SKY+HD d0:58:fc:95:81:72

[Nicci9]

@Highlinder I think I've sent the correct details 🤷‍♀️

[Highlinder]

@Nicci9  That is  not your router stats, you have to follow the directions to the end.

[Nicci9]

It won't let me sign in, it's continuously asking me to sign in

[Highlinder]

@Nicci9  Which router do you have from the picture below.

[Nicci9]

@Highlinder I have the Sky broadband router

[Highlinder]

@Nicci9  So follow the what it says to login and you should be able to get to the information.