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Discussion topic: My broadband is constantly offline. I have to use other networks. Disconnecting router and unpluggi

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Message posted on ‎15 Jul 2025 10:34 AM

My broadband is constantly offline. I have to use other networks. Disconnecting router and unpluggi

My broadband is continuously offline. I contacted Sky one month ago about this problem. I am disconnecting router on a daily basis. I am having to enter my password constantly on my TV's. 
I need an engineer to come in and get this sorted.  
I am very disappointed with Sky and am now contemplating leaving you when my contract is up next month.

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This message was authored by: Daniel0210

Message posted on ‎15 Jul 2025 10:39 AM

Re: My broadband is constantly offline. I have to use other networks. Disconnecting router and unpl

Posted by a Superuser, not a Sky employee. Find out more

@Brie1 
You aren’t contacting Sky Customer Services here. This is a customer led discussion forum where Sky customers are available to try to help other customers.

 

If you contacted Sky about this a month ago what have they done or suggested?


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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