My broadband has been running at 12Mbps for the last 2 days. It should be 5x faster

[99Lee]

Downloading on SkyQ is really slow and other online activities ony PC are crashing. 

[Chrisee]

@99Lee run the connection test in the My Sky app which will show the speed to your hub for the last 14 days and if these results are below the guaranteed speed it should offer to book an engineer to check the line. This page explains how the speed guarantee works https://www.sky.com/help/articles/sky-fibre-speed-guarantee

Speeds measured on devices can be misleading especially over wifi but a reduction of 80% sounds like a line issue which currently arecquite common due to the recent lousy weather. 

[99Lee]

Speed check in Sky app shows it's running at 18.3 Mbps this morning. Guarantee is 47 Mbps. 🤷🏼‍♂️

[99Lee]

Also. The speed check I the Sky Service checker stopped measuring speed on 12th April so seems to have stopped tracking as the speed dropped. Not good. 

[jamesn123]

Hi @99Lee 

I've flagged your post to Sky, look out for a message on the forum

[Greenfingers001]

Thanks for escalating this. We’ve sent @99Lee an invite to chat.

[Lisa-P1987]

We are still looking to help you @99Lee . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[99Lee]

Thanks. Its sorted itself now. Openreach had been working in my road and have been back again and seems to have sorted whatever was going on. Thanks for your response and desire to help. 

[Lisa-P1987]

Thanks for the update @99Lee