My broadband does not reach my room, my SKY box does not have Internet access, and it cannot be star

[stephenwong56]

My broadband does not reach my room, my SKY box does not have Internet access, and it cannot be started remotely.

[Tom-W19]

Hi @stephenwong56 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[stephenwong56]

I want to ask an engineer to come and inspect my home.

[TimmyBGood]

@stephenwong56 

That won't happen unless you've logged a fault and Sky thinks a visit is required to resolve it.

What issue are you experiencing?

[Chrisee]

@stephenwong56 you are not talking to Sky when posting in the forum. Sky do have Broadband engineers but they are only used for specific tasks like setting up new connections although they can advise customers with Sky's WiFi max bundle who require help in getting the guaranteed wifi speeds.

[Daniel0210]

@stephenwong56 

Your latest new thread has been removed. Multiple threads just waste time. Have you engaged in the chat invite that was sent to you yesterday as per post 2? 

[GD1]

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@Daniel0210 wrote:

@stephenwong56 

Your latest new thread has been removed. Multiple threads just waste time. Have you engaged in the chat invite that was sent to you yesterday as per post 2? 

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As has another thread regarding the same thing

[GD1]

@stephenwong56 Posting numerous times you want an enginer won't actually get one, but if you engage with the Chat team they may, if required, book one.  You should see the invite, you need to use that to speak to them. 

[Daniel0210]

@stephenwong56 
You should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically (so basically it's valid until about 0854 tomorrow morning). If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly. 

[Mr+Flibbles+86]

We are still looking to help you @stephenwong56 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[stephenwong56]

What should I do if my newly installed broadband is out of network? There is no signal during remote startup on July 9, what should I do?

[Daniel0210]

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@stephenwong56 wrote:

what should I do?

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@stephenwong56 

What you should have done was engaged in the private chat with the Messaging Team that we arranged for you. Do you want to try that again? Are you going to participate? 

[Daniel0210]

@stephenwong56 

You clearly aren't reading the posts we are replying with as you're regularly posting exact duplicates which we're having to remove. Please read the replies we are giving. If you won't engage in the chat invites your only alternative is to call Sky. 

[stephenwong56]

How to participate in chat invitation

[Daniel0210]

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@stephenwong56 wrote:

How to participate in chat invitation

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@stephenwong56 

That was explained to you (by me) earlier in the thread. The chat was closed as you didn't take part in it. I've already asked if you are willing to try again.