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Discussion topic: My broadband continues to loose connection at the hub.

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Justinmullins
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This message was authored by Justinmullins This message was authored by: Justinmullins

My broadband continues to loose connection at the hub.

‎20 Apr 2024 08:20 AM

I was preparing to cancel my broadband subscription to change to EE but Sky convinced me to stay. I cancelled the order with EE and the technicians installation. Now one day after the cancelled installation appointment my wifi connection drops nearly every 10 mins. I do not know why it keeps dropping but I am starting to regret my decision to stay. Please help stabilize my internet access.
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jamesn123
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This message was authored by jamesn123 This message was authored by: jamesn123

Re: My broadband continues to loose connection at the hub.

‎23 Apr 2024 10:10 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Justinmullins Please post your router stats
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717/jump...

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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