Discussion topic: My bill isn’t due until the end of the month but my Wi-Fi isn’t working

This message was authored by: APCJ117 · ‎20 Mar 2024

My bill isn’t due until the end of the month but my Wi-Fi isn’t working. I tried testing my router and broadband and they seem to be fine but there's an orange light where the "internet" and "voice" lights are on my router, but the "power" and "Wi-Fi" ones remain green. What's happening?

This message was authored by: Chrisee · ‎20 Mar 2024

@APCJ117 your hub is not connected to the exchange which indicates a line fault. Log onto the My Sky app using a mobile connection if that doesnt indicate there is a known fault call Sky to report the fault.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: My bill isn’t due until the end of the month but my Wi-Fi isn’t working

My bill isn’t due until the end of the month but my Wi-Fi isn’t working

All Replies

Re: My bill isn’t due until the end of the month but my Wi-Fi isn’t working

Was this discussion not helpful?

Search Sky Community

Start a new discussion