Discussion topic: My WiFi isn't working. I have just had sky fibre installed today and I was told it is all up and run
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Message posted on 22 Feb 2025 12:06 AM
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							My WiFi isn't working. I have just had sky fibre installed today and I was told it is all up and run
						
					
					
				
			
		
	
			
	
	
	
	
	
My WiFi isn't working. I have just had sky fibre installed today and I was told it is all up and running, but non of my devices are not connecting or working and is causing a major issue and I am not happy with this new service at all.
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Message posted on 22 Feb 2025 05:53 AM
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							Re: My WiFi isn't working. I have just had sky fibre installed today and I was told it is all up and
						
					
					
				
			
		
	
			
	
	
	
	
	
Try running the line test here:
https://www.sky.com/help/articles/broadband-diagnostic-start
You can also run the test via the MySky app on a mobile data connection.
After this has finished and if it reports back all is good click on broadband to run an updated test. If you get amber or red please follow the on screen instructions.
If this is of no help give Sky a call to report it to them.
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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