My WiFi is rubbish

[penshawmag]

Subject: WiFi and Sky Q Box Issues

Hi Sky Team,

I’m experiencing ongoing issues with my WiFi signal—it’s consistently weak, affecting my connectivity throughout the house. In addition, my Sky Q Box keeps crashing, which is really impacting my experience with the service.

Could you please investigate these issues or suggest any solutions that might improve the WiFi signal and resolve the problem with the Sky Q Box?

Thanks in advance for your help.

Best regards,

Robin Welsh

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks