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Discussion topic: My WiFi drops out at night

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This message was authored by: Joanne711

Message posted on ‎22 Aug 2024 03:05 PM

My WiFi drops out at night

Every night my WiFi cuts out. 

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Avatar for TimmyBGood
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This message was authored by: TimmyBGood

Message posted on ‎22 Aug 2024 03:08 PM - last edited: ‎22 Aug 2024 03:09 PM

Re: My WiFi drops out at night

Posted by a Superuser, not a Sky employee. Find out more

@Joanne711 

 

Do you have Sky Q television?

 

If so, the likely cause is the local WiFi signal dropping when the Q boxes go into their Eco mode.

 

https://www.sky.com/help/articles/using-the-standby-settings 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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This message was authored by: Joanne711

Message posted on ‎22 Aug 2024 05:51 PM

Re: My WiFi drops out at night

Yes I have sky Q. 
I have switched it off and back on 5 minutes later. Will see if that helps. I do not expect to loose connection at night. It drops out from all our devices, phones, cameras, iPads 

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Message posted on ‎22 Aug 2024 05:54 PM - last edited: ‎22 Aug 2024 05:54 PM

Re: My WiFi drops out at night

Posted by a Superuser, not a Sky employee. Find out more

@Joanne711 

 

You need to change the standby settings as described in the link I posted.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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