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Discussion topic: My WiFi does not work for social media apps

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This message was authored by: Jeronimo1

Message posted on ‎04 Jul 2024 01:48 PM

My WiFi does not work for social media apps

I don't know why me an my brother's WiFi is not working well on our phones, we can't use our social media apps and apps such ash WhatsApp with the WiFi, we are forced to use our data for that, if anyone's has a number to call or a solution I'll be waiting.

thank you

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This message was authored by: cookiemonsteruk

Message posted on ‎04 Jul 2024 01:50 PM

Re: My WiFi does not work for social media apps

Posted by a Superuser, not a Sky employee. Find out more

@Jeronimo1 

 

What hub do you have?

 

Are you both new to sky broadband?

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This message was authored by: TimmyBGood

Message posted on ‎04 Jul 2024 02:17 PM

Re: My WiFi does not work for social media apps

Posted by a Superuser, not a Sky employee. Find out more

@Jeronimo1 

 

Typically that's because Sky Broadband Shield is still running on its default age setting.

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Message posted on ‎04 Aug 2025 10:54 AM

Re: My WiFi does not work for social media apps

Mine isn't working  either. Just moved into new home so sky is new

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This message was authored by: JimM1

Message posted on ‎04 Aug 2025 10:57 AM

Re: My WiFi does not work for social media apps

@Sush21 Logon to your account, check and adjust the Broadband Shield to what you need!

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This message was authored by: davewill58

Message posted on ‎04 Aug 2025 03:18 PM

Re: My WiFi does not work for social media apps

Have a look at my post just a couple above re Sky Broadband and Broadband Shield Settings

 

Hopefully by following these steps you will get things sorted 

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This message was authored by: JimM1

Message posted on ‎04 Aug 2025 03:24 PM

Re: My WiFi does not work for social media apps

@Sush21 Linked for @davewill58 post makes it easier for you to find!

 

Sky Broadband Shield and WhatsApp Problems | Sky Community

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