My Wi-Fi stops working when I’m more than 18 feet away away from the hub

[Jonny56]

Sky claim that the internet will work in every room in the house. We live in a small terraced house and it only works efficiently in 1 room. Why is this

[TimmyBGood]

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@Jonny56 wrote:

Sky claim that the internet will work in every room in the house. 

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Not really,no.  They 'guarantee' a small refund if it doesn't, as long as the appropriate subscription supplement is in place.

Sky loans wireless booster hardware free under the terms of the 'WiFi Guarantee' element of the legacy 'Broadband Boost' add-on and the 'Enhanced Wall to Wall WiFi Guarantee' part of the 'WiFi Max' subscription supplement: they don't otherwise provide or sell boosters except to resolve issues with Sky Q. Phoning Sky to go through a telephone diagnosis is required to have a booster or pod allocated to the account. Inevitably some  Sky booster hardware has leaked onto a certain auction site and elsewhere online, but Sky won't offer support with using these. 

Confusingly the default 'Wall to Wall WiFi Guarantee' bundled with all new Sky Broadband orders where Boost or Max is not added by the customer doesn't actually provide booster hardware, and is essentially a sales lead generator for the supplements mentioned above plus a one month broadband subscription refund.

[Chrisee]

@Jonny56 18 feet of air should be no problem for a Sky hub's wifi but say include a sold brick wall or two then things are a.little different. You can help yourself to some degree by making sure the hub is out in the open on a surface above obstructions like radiators etc.