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Discussion topic: My TV is struggling with the WI FI connection

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This message was authored by markprendy This message was authored by: markprendy

My TV is struggling with the WI FI connection

I have a TV model LG OLED77GX6LA which has been connected to my WI FI for 4 years. 
Yesterday for a brief period it lost WI FI connection.

After rebooting my Router and turning my WI-FI settings on and off on my TV, I got it to work.
Then today it lost connection again. Not only that but when I use the Youtube app on my TV the picture is pixelated instead of 4K. Netflix also struggles as well. 

Is there any reason why this may be happening, as its never happened before?
I did a connection check and everything seems fine. 

Regards

Mark

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This message was authored by Chrisee This message was authored by: Chrisee

Re: My TV is struggling with the WI FI connection

Posted by a Superuser, not a Sky employee. Find out more

@markprendy asuming uou have not moved the hub or the TV the most likely cause is interference probably from a neighbour's wifi network. Two wifi networks on the same or adjacent channels will interfere. Rebooting the hub will causecit to find the least congested channel butvas you have found it can be like plsying wack-a-mole. You can be more scientific by using an app called wifi analyzer on an `android phone or windows laptop. That shows all wifi networks in range with signal strength and channel sometimes enabling you tonfind the br]est channel to use.

 

You can get interference from other sources so make surecwireless speakers cordles phones etc are not too close to the hub or TV.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
markprendy
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This message was authored by markprendy This message was authored by: markprendy

Re: My TV is struggling with the WI FI connection

Thanks for the info. Sky got back to me and are sending an engineer out on Monday. Its an issue at my end which could be the hub they said.  

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