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Discussion topic: My TV can't connect on the internet but is connected on my phone

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This message was authored by: Rym7

Message posted on ‎13 Jun 2024 03:41 PM

My TV can't connect on the internet but is connected on my phone

I put password correct but failed to connect on my SAMSUNG TV I even reset my TV

but is connected to my phone. Please help

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This message was authored by: Chrisee

Message posted on ‎13 Jun 2024 04:30 PM

Re: My TV can't connect on the internet but is connected on my phone

Posted by a Superuser, not a Sky employee. Find out more

@Rym7 if you have the new Sky Wifi Max white hub some users havecreported they needed to change tge default wifi security level from WPA3T to WPA2 to getvtgeir Samsung TV to connect.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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This message was authored by: Rym7

Message posted on ‎13 Jun 2024 06:27 PM

Re: My TV can't connect on the internet but is connected on my phone

Yes it's new white router, what can I do?

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This message was authored by: jamesn123

Message posted on ‎18 Jun 2024 10:37 AM

Re: My TV can't connect on the internet but is connected on my phone

Posted by a Superuser, not a Sky employee. Find out more

@Rym7 

In the My Sky app there is an area for settings for your router. In there change the security setting

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.
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