My Sky app does not show latest broadband speed or speed over last 30 days

[white-cross]

Hi. I have full fibre gigafast but when I test my broadband speed on the My Sky app the actual speed and the speed over the last 30 days never show. I know I can check my speed in router statistics, but my point is the My Sky app should show this 

Can anyone help?

Thanks

[Highlinder]

@white-cross  What happens when you run the service checker then hit broadband after that completes its checks you should be able to see the history you are looking for.

[white-cross]

@Highlinder   I know that's what should happen, but I'm merely told my speed and connection look good. No specific details at all

[Highlinder]

@white-cross  This normally shown in the service checker. It used to be that when you ran the broadband test you could see that history. Now you have this extra step.

[white-cross]

@Highlinder Sorry I don't understand. Please explain what this extra step is

[Chrisee]

@white-cross when you get the intial result in the My Sky app saying everything looks good there should be a > symbol on the broadband line click on that and run the full test which should give you the speed history 

[white-cross]

When I do as you suggest I get this

[white-cross]

@Chrisee @Highlinder Any comments on the screenshot?

[white-cross]

@Chrisee @Highlinder Still no sign of the details I seek. Can a Sky representative intervene?

[white-cross]

Any contributions would be welcome to solve this issue

[white-cross]

I really would like a Sky representative to get involved in this discussion 

I am still not getting information about my present broadband speed or the speeds over the last 30 days. This is ever since I upgraded to Gigafast. Some people have said not to worry about it if the system seems to be working, but I can't let it rest. My philosophy is simple. If something should work in a particular way, then that's what should happen. I know I can find out my speed in the broadband statistics but that's not the point. The My Sky app. should display this information and it is not doing so

I'm sure a Sky representative could solve this issue easily, so please can you help?

Thanks

[MarcusK]

I have the same issue on gigafast after upgrade from 500mb service. I noticed the old speed history slowly disappeared over a number of days as the new speed was not displayed. I expected to see it reappear once the old history disappeared completely, but no sign of it. It does appear a little odd, to have had this feature and then for it to disappear. I'm not so worried but as you say it should be there.

[Osmond]

The new hubs use different underlying technology, and it seems the team responsible for the Service Checker section of the app hasn’t fully caught up in terms of features yet. If this was something you previously had access to, it’s likely it will return in a future update.