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Discussion topic: My Sky WiFi Max Hub has stopped working. No lights.

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This message was authored by Graftway This message was authored by: Graftway

My Sky WiFi Max Hub has stopped working. No lights.

Hi,

 

Yesterday I found my white Sky WiFi Max Hub has stopped working, there are no lights when plugged in and powered on. No wifi signal or internet using the Ethernet connection. It uses the included USB-C power cable.

 

I have tried a different power socket but still no luck.

 

How do I request a replacement unit?

 

Thank you.


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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: My Sky WiFi Max Hub has stopped working. No lights.

Posted by a Superuser, not a Sky employee. Find out more

@Graftway  You would need to call Sky, if your phone line is connected to the back of the router you will have to use another means to contact Sky which can be found in the link below under " Need more help " at the bottom of the page.

https://www.sky.com/help/home 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.

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This message was authored by Highlinder This message was authored by: Highlinder Answer

Re: My Sky WiFi Max Hub has stopped working. No lights.

Posted by a Superuser, not a Sky employee. Find out more

@Graftway  You would need to call Sky, if your phone line is connected to the back of the router you will have to use another means to contact Sky which can be found in the link below under " Need more help " at the bottom of the page.

https://www.sky.com/help/home 

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Graftway
Topic Author
This message was authored by Graftway This message was authored by: Graftway

Re: My Sky WiFi Max Hub has stopped working. No lights.

Looks like I can only book an engineer visit which is annoying as I'm at work.

 

Can Sky not post out a replacement router?

This message was authored by Highlinder This message was authored by: Highlinder

Re: My Sky WiFi Max Hub has stopped working. No lights.

Posted by a Superuser, not a Sky employee. Find out more

@Graftway  You have to go through the process in order to get a new router.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
Graftway
Topic Author
This message was authored by Graftway This message was authored by: Graftway

Re: My Sky WiFi Max Hub has stopped working. No lights.

Ok thanks for help @Highlinder 

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