My Sky Q says I have no internet connection, but I have WIFI

[Gram11]

I have Sky Broadband and Sky Q box. My Broadband went off twice in the last 2 days. Now my Sky Q is not working and says I have no internet connection. But the Broadband is running fine, at the moment.

[Greenfingers001]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Gram11 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.