My Sky Max WiFi connection keeps cutting out and is slow

[Jmizzle]

I decided to go all out and purchase your best WiFi 900 package with a guaranteed download speed of 600mb/ps up to 900. I have had this installed for over a week now and when I am sat upstairs in my study the max download speed I get is 350mb/ps. Additionally it keeps cutting out randomly, the WiFi is setup in the middle of the house with nothing blocking it. Please either send an engineer to fix this or please cancel my contract. Thanks, Joe

[jamesn123]

@Jmizzle 

Sky, along with every other ISP in the UK do not gurantee speeds of 600mbps+ over WiFi. Its just not viable because of all the different factors that can affect WiFi. The 900mbps & 600mbps speed values you are talking about are for devices connected via ethernet, not WiFi. 

[Jmizzle]

Even when I'm sat right next to it and what about the dipping in and out of WiFi? 

[jamesn123]

@Jmizzle 

Yes even when you are sat right next to it. WiFi can be disrupted at 1cm or 100m it doesnt matter. 

For the connection dropping issue you would need to check if that happens over ethernet as well or just WiFi as this will tell you what part of the connection needs looking at.

[Sky+is+Great]

I have the same issue. I recently "upgraded" to Sky full fibre 900mb from BT Halo 500mb. The thought was that this increase in speed would give me a better & stronger wifi. That is not the case. Currently my Sky wifi consistently keeps dropping out while using a device upstairs. Now it didn't do this when I had BT..!! The signal was perfect upstairs & I'm now thinking I should have stayed with BT. I have already sent one Sky router back which helped downstairs to get a faster signals, but upstairs still has the same issue! Any ideas? The Sky router is situated in the middle of the house (3 bed semi) at an elevated position. Sky 900mb is weaker than BT 500mb! Any ideas?