Discussion topic: My Ring doorbell will not connect to my new Sky Router and broadband yet every other device has

This message was authored by: ZanieK · ‎18 Dec 2023

I have just switched from BT to Sky as my internet provider.

All devices in the house are connecting except my Ring doorbell and camera.
I am finding it incredibly frustrating

This message was authored by: Highlinder · ‎18 Dec 2023

@ZanieK Which router did Sky supply you for your broadband from the link below.

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This message was authored by: ZanieK · ‎18 Dec 2023

Sky broadband hub

This message was authored by: Highlinder · ‎18 Dec 2023

@ZanieK Looks like you might need to split the Wi-Fi bands to see if the ring doorbell will connect. This can be done by following the link below.

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This message was authored by: ZanieK · ‎18 Dec 2023

It just says safari cannot open page as server dropped connection . I didn't have any of these issues with BT . Should I be regretting my decision ?

This message was authored by: Highlinder · ‎19 Dec 2023

@ZanieK Are you able to use another browser to connect to the router landing page, like chrome?

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