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Discussion topic: My Internet is off at the minute I have reset the box and turned it off at the mains

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Maradona8
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My Internet is off at the minute I have reset the box and turned it off at the mains

‎17 Aug 2022 12:38 AM

I have reset the box and turn it off at the mains Only got two green lights on the modem

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Highlinder
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This message was authored by Highlinder This message was authored by: Highlinder

Re: My Internet is off at the minute I have reset the box and turned it off at the mains

‎17 Aug 2022 10:39 AM

Posted by a Superuser, not a Sky employee. Find out more

@Maradona8 Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic

If it finds an external fault it should enable you to book an engineer.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
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