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Discussion topic: My Internet connects but has no internet.

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Gordon351
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This message was authored by Gordon351 This message was authored by: Gordon351

My Internet connects but has no internet.

‎06 Oct 2024 06:38 PM

We have fiber to home but the red light for fault is illuminated on the white box inside the house.
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1egohead
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This message was authored by 1egohead This message was authored by: 1egohead

Re: My Internet connects but has no internet.

‎07 Oct 2024 02:40 AM

Hello

Please check https://www.sky.com/help/servicestatus to see if there are any local outages 

*Not sky employee*
Gigafast User | New to the forum | Tech Analyst | Jira Agile Amateur | Ubiquiti Network | Cyber Security Degree

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Chrisee
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Superuser
This message was authored by Chrisee This message was authored by: Chrisee

Re: My Internet connects but has no internet.

‎07 Oct 2024 07:14 AM

Posted by a Superuser, not a Sky employee. Find out more

@Gordon351 the red light indicates the ONT is not receiving an optical signal. If the test does not indicateca local outage call Sky so they can get Openreaxh to check the fibre network.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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