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Discussion topic: My Broadband keeps dropping the signal

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This message was authored by: Gary11h

Message posted on ‎02 Mar 2024 04:47 PM

My Broadband keeps dropping the signal

My Broadband keeps losing its signal lasts for around 15-20 mins but this is happening everyday and sometimes multiple times a day , this has been happening for a few weeks now. I have ran the health check on it and everything comes back fine. Anyone had this issue ?
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Avatar for Highlinder
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Superuser
This message was authored by: Highlinder

Message posted on ‎02 Mar 2024 05:43 PM

Re: My Broadband keeps dropping the signal

Posted by a Superuser, not a Sky employee. Find out more

@Gary11h  Do the lights on the router change colour at all?

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This message was authored by: Gary11h

Message posted on ‎02 Mar 2024 06:15 PM

Re: My Broadband keeps dropping the signal

Yeah the second and last light change to amber flashing 

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This message was authored by: Highlinder

Message posted on ‎02 Mar 2024 08:09 PM

Re: My Broadband keeps dropping the signal

Posted by a Superuser, not a Sky employee. Find out more

@Gary11h  Have you tried running the broadband test when this happens to see if it picks up any external faults?

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