My Broadband has been dropping out often.

[JIllyBean101]

My broadband has been dropping out sometimes up to 10 times a day, getting very frustrated with it everytime I turn it on the TV it says no internet connection. My  ipad wont connect etc etc. So I unplug wait then start again. It will work for a while then it all happens again. I've tested my broadband and its says there is a wifi problem but when I click on the lets fix it icon it just says everything is ok.  Can anyone help please or give me a phone number for sky help. Thanks 

Router Statistics

System Up Time: 34:21:31

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 2075324 5175111 0 18990 12289 34:19:52 LAN Down 0 0 0 0 0 00:00:00 WLAN (2.4 GHz) Up 2216751 1024955 0 885172 39370 34:18:47 WLAN (5 GHz) Up 5173669 3136121 1006 4285 757 34:18:47

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Broadband Link Downstream Upstream Connection Speed (Kbps) 31039 4819 Line Attenuation (dB) DS1:20.6    DS2:55.9    DS3:85.5 US0:4.8    US1:46.0    US2:62.0 Noise Margin (dB) DS1:5.1    DS2:5.1    DS3:0.0 US0:5.4    US1:6.2    US2:0.0

[jamesn123]

Hi @JIllyBean101 

Looks like the line is stable so its just your WiFi signal dropping.

Have you tried the WiFi troubleshooting steps on the link below?

https://www.sky.com/help/home/broadband/my-broadband-speed/no-connection-slow-wifi/articles/broadban...

[JIllyBean101]

No Ive not tried that so i'll give it a go thanks for the info