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Discussion topic: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

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Avatar for Dan-89
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Message posted on ‎03 Mar 2024 04:30 PM

My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

Red light on the LOS of the BT fibre box. Who do I need to speak to to get it resolved? Had no WiFi for 3 days and going round in circle with the chat bot! 

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This message was authored by: cookiemonsteruk

Message posted on ‎03 Mar 2024 04:33 PM

Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

Posted by a Superuser, not a Sky employee. Find out more

@Dan-89 

 

That usually means an external fault the quickest way to book an engineer is to call sky

 

Contact sky as below

Follow the link and choose need more help

https://www.sky.com/help/home/

If in the Republic of Ireland go to the bottom of the page and change the flag to Republic of Ireland

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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Message posted on ‎03 Mar 2024 04:35 PM

Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

Posted by a Superuser, not a Sky employee. Find out more

@Dan-89 

 

LOS is loss of signal, and indicates no light is coming down the optical cable.  You'll need to persist in logging a fault with Sky so that they can book Openreach to investigate.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
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Message posted on ‎03 Mar 2024 04:36 PM

Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

Posted by a Superuser, not a Sky employee. Find out more

@Dan-89 there is an issue stopping the optical signal reaching the ONT so it needs an enf]ginerr from Openreach to see whats wrong. To enable that I have escalated your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted but given its Sunday that might now be tomorrow.

 

Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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Message posted on ‎03 Mar 2024 05:21 PM

Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

Thanks for escalating this. We’ve sent Dan-89 an invite to chat.

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Message posted on ‎05 Mar 2024 05:16 PM

Re: My BT fibre box has a fault, red light on the LOS. How can I get the issue resolved?

We are still looking to help you @Dan-89. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

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