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Discussion topic: My Alexa keeps cutting off losing connection

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This message was authored by: 69+budman

My Alexa keeps cutting off losing connection

my Amazon echo keeps losing connection plays the radio for awhile and then Will  turn off and lose connection

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This message was authored by: JimM1

Re: My Alexa keeps cutting off losing connection

@69+budman Has this just all started happening to the Echo, if not just move it closer to the hub first to establish if a wireless wi-fi signal issue!

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This message was authored by: 69+budman

Re: My Alexa keeps cutting off losing connection

Yes about two weeks ago, my device is Next Door directly to my router

This message was authored by: JimM1

Re: My Alexa keeps cutting off losing connection

@69+budman Does this mean you do not want to move it, or think that it does not matter it's close enough!

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This message was authored by: 69+budman

Re: My Alexa keeps cutting off losing connection

I cannot get into any closer and I have moved it further away. It does not make any difference as you can say there's nothing wrong with my connection's Wi-Fi speed, et cetera. There's no updates to do on the echo device.

This message was authored by: JimM1

Re: My Alexa keeps cutting off losing connection

@69+budman What sky hub is the Echo connecting to and also which echo device! See the sky link!

 

https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub

 

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