Discussion topic: My Alexa keeps cutting off losing connection
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Message posted on 02 Oct 2025 03:21 PM
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My Alexa keeps cutting off losing connection
my Amazon echo keeps losing connection plays the radio for awhile and then Will turn off and lose connection
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Message posted on 02 Oct 2025 03:34 PM
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Re: My Alexa keeps cutting off losing connection
@69+budman Has this just all started happening to the Echo, if not just move it closer to the hub first to establish if a wireless wi-fi signal issue!
Message posted on 02 Oct 2025 03:36 PM
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Re: My Alexa keeps cutting off losing connection
Yes about two weeks ago, my device is Next Door directly to my router
Message posted on 02 Oct 2025 03:41 PM
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Re: My Alexa keeps cutting off losing connection
@69+budman Does this mean you do not want to move it, or think that it does not matter it's close enough!
Message posted on 02 Oct 2025 03:43 PM
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Re: My Alexa keeps cutting off losing connection
I cannot get into any closer and I have moved it further away. It does not make any difference as you can say there's nothing wrong with my connection's Wi-Fi speed, et cetera. There's no updates to do on the echo device.
Message posted on 02 Oct 2025 03:47 PM
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Re: My Alexa keeps cutting off losing connection
@69+budman What sky hub is the Echo connecting to and also which echo device! See the sky link!
https://www.sky.com/help/articles/broadband-diagnostic-which-sky-hub
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