@Lynn1974 Have you tried rebooting alexa? Is Alexa connected to the internet at all? If it is then the issue will be with alexa not responding to voice commands.
What happens when you ask Alexa something?
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
