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Discussion topic: Moving house and broadband speeds taking a huge loss

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This message was authored by Warkad This message was authored by: Warkad

Moving house and broadband speeds taking a huge loss

So I'm moving home soon and after checking the broadband speeds at the new property it seems I'm going from a guaranteed 49Mbps to 4Mbps.

 

I work from home so reliable internet is a necessity.

 

I'm still in contract, so will I have to somehow make 4Mbps work or will I have to cancel and face termination charges?

 

Thanks.


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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Moving house and broadband speeds taking a huge loss

Posted by a Superuser, not a Sky employee. Find out more

@Warkad 

 

Your max speed possible would be 12Mbps but may go to 1Mbps with a guarantee of 3-4Mbps

 

I assume your current address is also fttc it would mean effectively you would still be on a 40Mbps profile but at a longer distance to the cabinet so sky may not be able to offer you early termination without charging a early termination fee.  So your option would be to make 12Mbps until your contract expires or take a hit on the charges and see what else is available ie starlink, 4g/5g home broadband as supplied by three or look into any alt nets available 

----------------------------------------------------
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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Moving house and broadband speeds taking a huge loss

Posted by a Superuser, not a Sky employee. Find out more

@Warkad 

 

Could you enter your full address below and post the table and notes after removing your address from the image

 

https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
Warkad
Topic Author
This message was authored by Warkad This message was authored by: Warkad

Re: Moving house and broadband speeds taking a huge loss

For the new address I'm assuming?Screenshot 2024-08-15 085450.png

 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: Moving house and broadband speeds taking a huge loss

Posted by a Superuser, not a Sky employee. Find out more

@Warkad 

 

Your max speed possible would be 12Mbps but may go to 1Mbps with a guarantee of 3-4Mbps

 

I assume your current address is also fttc it would mean effectively you would still be on a 40Mbps profile but at a longer distance to the cabinet so sky may not be able to offer you early termination without charging a early termination fee.  So your option would be to make 12Mbps until your contract expires or take a hit on the charges and see what else is available ie starlink, 4g/5g home broadband as supplied by three or look into any alt nets available 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by GD1 This message was authored by: GD1

Re: Moving house and broadband speeds taking a huge loss

Posted by a Superuser, not a Sky employee. Find out more

@Warkad  As this is the only speed you'll get over the openreach network until they upgrade the area to full fibre you'll be stuck with such speeds unless there is an Altnet such as Virgi n Media, City Fibre etc who have a presence in the area, a search here  will show if there are any other providers not using the Openreach Network.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

Warkad
Topic Author
This message was authored by Warkad This message was authored by: Warkad

Re: Moving house and broadband speeds taking a huge loss

I figured this was the case. But thanks for clarifying 🙂

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