Moving home

[Techguy1991]

Morning

I currently have sky super fast and today I cut out at my old address as sky said.

they said I need an engineer out but that's over 2 weeks away from now . Surely the wifi should just plug in at the other end and work ?

[Chrisee]

@Techguy1991 its somewjat more complicated than that. Openreach who operate the network Sky use have to do configuration work at the exchange and the local street cabinet to connect the phone line at your new address to to Sky's network. Openreach have a standard 14 day lead time which maybe longer currently as Openreach engineers are staging a series of one day strikes.

[Techguy1991]

Thanks for the reply. Is there any other way round it do you know ? Or because it doesn't currently have a line I'm goosed.

feel quite dissapointed in this aswell as checked my email the sky team changed the date for the engineer by 11 days that was agreed on the phone 

[Daniel0210]

@Techguy1991 

As well as the bank holiday on Monday Openreach are on strike next Tuesday and Wednesday which will have impacted your date.

[Techguy1991]

Thanks for the reply

thats fair enough but think due to the time scales sky could offer some sort of service either through a dongle ?

[Highlinder]

@Techguy1991You would have to make arrangements yourself if you need internet access of some sort while you wait for your home move to be complete if it is not going to happen within your timescales.

[Techguy1991]

Thanks for the reply.

persoanlly think that's bad service but each to there own 

[TimmyBGood]

@Techguy1991 

I'd suggest it's 'bad service' not to make the inherent lead times clearer to customers (many of who assume broadband provision follows their router around the cabled telephone network in the same way that a cellular device apparently functions).  Given the extremely thin profit margin which an ISP typically makes from any individual subscription, the likelihood of them doing much more than that is pretty slim too.

[Techguy1991]

yeah pretty dissapointed when I phoned them to discuss about the old date they said these things happen ....

[simon194]

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@Techguy1991 wrote:

yeah pretty dissapointed when I phoned them to discuss about the old date they said these things happen ....

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So I'm guessing this wasn't arranged through a Sky's Home Move and giving them at least 2-3 weeks notice of the move?