Moving home - unsuccessful

[Ottavia]

Have been trying to moving home for weeks. Online it's not working, it ends up with "technical difficulties" message. Got in contact with customer service advisors several times, unsuccessfully. Anyone experienced the same situation and has some piece of advice? 

[GD1]

@Ottavia  Without knowing why the home move is failing it's going to be hard to give any advice.  What has Sky said about the HM failing?

[Ottavia]

For the online procedures, I get to the final step and then get the error message "this can't be completed due to technical issues".

As regards the customer service advisors, they said there is a problem they are unable to fix and would need to be escalated. They didn't tell the nature of the problem but left it very generic. I sent multiple complains to escalate it, they said they would call in 72 hours but it never happened 

[Plumb2]

Yes constantly!! Have you managed to get it resolved yet?

[Chrisee]

@Plumb2 now the holiday is over call during the working day as you are far more likely to get through to the dedicated home move team who can sort the issue. Ideally use the phone number generated by the contact us link below the home move page.