Moving home but package not available

[Richard02145552]

We are moving home in a few weeks time; the sky broadband package I have is no longer offered and so they are suggesting I move to the new one which doubles the price; what are my options?

[TimmyBGood]

@Richard02145552 

You may be able to negotiate early exit without penalty, but I suspect they don't have to offer this.

[Richard02145552]

Thank you; it does seem to fall down the gaps.  My current package is discounted until Nov 25

[FLC]

@Richard02145552 

You shouldn't need to take a new contract when moving, so should be able to simply move the existing contract to the new premises.

Or did you mean the method of delivery is not availabe? ie you're on FTTP now but that's not available at the new place.

If Sky are playing hardball then I've heard recent EE radio adverts offering up to £300 towards termination fees.

[Daniel0210]

@Richard02145552 and @FLC 

This has been previously posted by staff on here…
"Moving home will not impact your TV contract, it will continue as normal.

If you have phone and broadband however, this will be a new contract as we have to cancel the line at the current address and take a new one in the new address."

[FLC]

@Daniel0210 

That's not what my contract says:

4. Changing your Address and telephone number

(a) You must tell us immediately of any changes to your Address or the telephone numbers you have provided to us. We recommend that you provide us with at least 2 weeks’ notice of your change of address.

(b) If you change address:

(i) This Contract will continue unless you exercise a right to end it under this Contract.

(ii) If any Product which you are subscribing to is not available at your new Address you may either end this Contract or select another Product that is available there in which case this contract will continue.

(c) We may charge you a reasonable administration fee for transferring your service to your new Address. We will tell you whether a charge applies and the amount before processing your move but you can also see whether we currently charge for transferring services at
www. sky.com/help/articles/moving-home-faqs.

That say to me that the contract is simply transferred or, if not possible, the customer has the right to cancel.

Typically, the link purporting to lead to FAQs simply goes to a booking page.