Moving home but can't find new address

[colli12]

I am moving home soon and when I check for availability at my new address, I can find it in the drop down menu on the website and there is availability.

However, when I phone up to start the move, they can't find my new address on their end. 

I am sure the postcode is correct as they have the addresses of my neighbours when trying to find mine. What can I do about this?

Thanks.

[Chrisee]

@colli12 try entering the full address into this checker Openreach Checker

If you want help undrrstanding the output post thectable and first 3 lines of the notes after rdmoving the reference to the address.

[colli12]

@Chrisee thanks for replying. The address is there on openreach checker.

I can see the table and notes, I just wonder why the home move team cannot find this address when I call them?

Is there another contact I can use to resolve this?

[Chrisee]

@colli12 assuming you spoke to the home move team then no they are the right team.. Perhaps the agent misheard the address over the phone so try calling again.

[colli12]

@Chrisee I have called twice and neither agent could find the address on the list.

Not sure what else to do at this point.

• Thanks regardless.

[Anonymous]

I take it you’ve used this website?

https://www.broadbandchecker.btwholesale.com/#/ADSL

Another thing that might be useful is to know the UPRN (Unique Property Reference Number).  You can find that here:

https://www.findmyaddress.co.uk/search

OFCOM also do their own checker here:

https://www.findmyaddress.co.uk/search

[Chrisee]

@colli12 there are odd areas where Sky cannot offer a service for example if you need a partial fibre service and the cabinet is full - the checker will show that as "wait list" or unavailable. In a very few exchanges Sky may not have a presence so cannot offer a service

[colli12]

Thanks, I will call again with the info from the checker site.