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Message posted on ‎02 Jul 2025 01:09 PM

Moving House but can't talk to anyone...

Hey,

 

So I've moved house and simply want to book a house move or engineer to come. The problem however is that the house move number I get from live chat is an AI call that just tells me to contact live chat and thus I'm stuck in a loop.

 

Can anyone give me a number to talk to a human please or point me in the right direction for booking my move.


Thanks,

 

Tom

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Message posted on ‎02 Jul 2025 01:39 PM

Re: Moving House but can't talk to anyone...

Sorted. If you keep calling the automated numer you can get through to a human!

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Message posted on ‎02 Jul 2025 01:16 PM

Re: Moving House but can't talk to anyone...

Posted by a Superuser, not a Sky employee. Find out more

@Tom0451  A Home move needs to have been booked at least 10 working days prior for broadband as that is how long it will take for a new broadband service to be installed at your new home.  

 

Have you tried the online form?  https://www.sky.com/moving-home

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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Message posted on ‎02 Jul 2025 01:16 PM

Re: Moving House but can't talk to anyone...

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@Tom0451  Did you not do the house move process before you moved from your previous address?

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Message posted on ‎02 Jul 2025 01:39 PM

Re: Moving House but can't talk to anyone...

Sorted. If you keep calling the automated numer you can get through to a human!

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