Moved house - hub sent to wrong address

[JohnW6]

We have just moved house and informed Sky in advance. The advisor insisted on sending the new hub we require for fibre broadband to our old address even though I told him we would be moving in less than a week. The hub was delivered yesterday to our old address even though we had set up redirection with Royal Mail. The engineer is coming out in 3 days but we can't get anyone at Sky to understand that we need the hub sent to our current (new)  address. I have tried the virtual assistant and the complaints department but I was told it is being escalated to another department. I need to work from home next week. I have no idea how to get what seems to be a fairly simple problem resolved? 

[GD1]

@JohnW6  If it's already been escalated to another theam after raising a complaint there is nothing the community can do to further assist.