Move date changed

[lee616]

So had my move date changed so don't have any internet in the old address can they just switch it back on or do I have to wait 2 weeks too get switched back on 

[GD1]

@lee616  It would take 2 weeks to get service reinstated these are Openreach's SLA's

[lee616]

but I still have everything all set up here if they can just turn it off why can't they just turn it back on it's easy don't need any body coming out just turn it on 🤣

[GD1]

@lee616  It has been disconnected at the exchange, they cannot "just turn it back on".

Broadband doesn't work like that.

[cookiemonsteruk]

@lee616 

Openreach do a cease and reprovide. Ie as soon as a slot is freed up it will be re provided to another customer. So an engineer would need to visit the cabinet .  But the best advice is @GD1 contact sky

[cookiemonsteruk]

@lee616 

Oops @GD1 thought you said contact sky (another post)

Call sky on zero three three three seven five nine one zero one eight from any other phone