Modem return

[D8+AJJ]

You sent me a label to return my modem (gone with plus net) but I gave it to the Sky Engineer when he set up my TV

[oldfella]

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@D8+AJJ wrote:

You sent me a label to return my modem (gone with plus net) but I gave it to the Sky Engineer when he set up my TV

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Hi @D8+AJJ 

Afraid you are not contacting Sky directly here as this is a customer forum.
If you need to contact them you need to persevere by phone.
To contact Sky
Select Need more help
at the bottom of the following link and this will lead to a phone contact.
Ignore all automated messages and wait for an agent
https://www.sky.com/help/home

[Daniel0210]

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@D8+AJJ wrote:

You sent me a label to return my modem (gone with plus net) but I gave it to the Sky Engineer when he set up my TV

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@D8+AJJ 

Ahh, I'm surprised the engineer took it as that is not the approved return policy. You had better call Sky and explain that. Hopefully they won't charge you a non return fee. 

[Mitorji]

@D8+AJJ

It is correct that it is not our policy to have the engineers take the equipment back unless it is a Broadband engineer that comes to fix a problem with your existing router. So, currently in this situation considering the hub was taken by the engineer that came to install your TV, I would suggest to give us a call whenever you are free so we can escalate the case properly and get it sorted out in order to avoid a situation where you end up getting charged for the hub itself. We have a dedicated process for such occasions, we can track when the engineer visited your property and also track the equipment down even though it was taken away already. Eventually we will be able to exempt the charges from the account as well.

Hope this helps! 🙂