Mobile phone quality in house is terrible

[SUSANNE+Hobbs]

I have terrible trouble using my mobile in the house with both outgoing and incoming calls. The other person cannot hear me. I wander around the house trying to get a decent connection I have to end up using the land line which costs me money! Sometimes the other persons sounds very tinny or as though they are under water. I cannot always hear them and vice versa. This is getting worse and worse. It was suggested that the wi fi unit isn't suitable or not working properly

[Mr+Flibbles+86]

Hi there @SUSANNE+Hobbs , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Lisa-P1987]

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks