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Discussion topic: Mobile apps no longer work since full fibre installed.

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Avatar for Mark594
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This message was authored by: Mark594

Message posted on ‎02 Jul 2025 07:26 AM

Mobile apps no longer work since full fibre installed.

A number of apps on my mobile and laptop no longer work since I upgraded to full fibre broadband. Too much information but they are mainly the run of the mill dating applications. I have tried clearing caches, reinstalling and disabling iPV6. The applications do not respond when opened. Any ideas? 

Mark from Birmingham

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Avatar for Chrisee
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This message was authored by: Chrisee

Message posted on ‎02 Jul 2025 07:31 AM

Re: Mobile apps no longer work since full fibre installed.

Posted by a Superuser, not a Sky employee. Find out more

@Mark594 check that dating apps etc are not being blocked by Sky's Broadband Shield by checking the setting in the My Sky app under Product Options as by default new connections are set to PG due to Ofcom regs. 

 

Disabling IP6 is not recommended especially if you have the white Sky hub.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
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