Missed activation date

[rharris04]

My broadband activation date (Ultrafast Plus) was due to be 27th June and I got the text message in the morning but the app still shows 27th and the broadband has not yet been swapped over - previous provider broadband is still up and running. Please can this be escalated to expert to find out what the delay is?

[GD1 · Accepted solution]

@rharris04  You will need to call Sky for any update.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[rharris04]

@GD1  I was reluctant to do that based on reading some previous support cases where it has been escalated to chat but the chap I got through to was very helpful and provided an update. Many thanks.

[GD1]

@rharris04  Calling at peak times can be problematic, however calling at the time you did is one of the more quieter times.  Glad you got through and were provided with an update.

[Kath+Oldknow]

My activation date was 19th October, nothing happened . Engineer came two days later at my request, couldn't do anything. Still waiting had no help so far .

Losing the will to live.

[cookiemonsteruk]

@Kath+Oldknow 

Only sky will be able to update you 

Call them on 150 from a sky landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.3
Remove all the full stops

[Kath+Oldknow]

I've been waiting 10 days now , getting no help from Sky, that blame Outreach and Outreach says contact Sky

[Daniel0210]

@Kath+Oldknow 

Openreach (not Outreach) staff have been taking industrial action which has obviously impacted repairs and installations. Openreach won't interact with you directly as you have to deal via your ISP, in your case Sky. Sky can only update you when Openreach have updated them and that isn't something Openreach are best at.