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Discussion topic: Minimum Broadband Speed More Than Halved After Contract Extension

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This message was authored by FLC This message was authored by: FLC

Re: Minimum Broadband Speed More Than Halved After Contract Extension

@Chrisee 

I don't believe this is a Openreach issue as the Wholesale Checker shows the higher speeds that @DuncanG has previously enjoyed. My best guess is that a fault developed around the same time as renewal, possibly storm related, & Sky are now basing their lower promise on that.

 

If he moves to another ISP then he will be able to raise a fault, something that Sky are denying him. Whether that actually gets the issue resolved is another matter, but at least it's a step forward. Just such a shame that all the budget ISPs have no mechanism to deal with anything that isn't covered by the script...

This message was authored by Chrisee This message was authored by: Chrisee

Re: Minimum Broadband Speed More Than Halved After Contract Extension

Posted by a Superuser, not a Sky employee. Find out more

@FLC it is possible you are right but it isnt the ISP who calls the shots its Openreach. I am sceptical that in praxtice anything will chsnge no matter what a new isp "promises".

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
DuncanG
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This message was authored by DuncanG This message was authored by: DuncanG

Re: Minimum Broadband Speed More Than Halved After Contract Extension

@Chrisee @FLC  - Just as way of a quick update, I will be moving to a new provider on the 28th so will see how that goes. 

 

Interestingly though, when logged in today to see what my speed was via the Sky service checker, I am as of today back to something a little more expected of 31.9Mbps (up until yesterday it remained at 13.7Mbps).  All very bizarre but can only presume OpenReach have been messing around with the exchange (although again strange how only myself seems to be affected in the village).  Will monitor for the next couple of days.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Minimum Broadband Speed More Than Halved After Contract Extension

Posted by a Superuser, not a Sky employee. Find out more

@DuncanG more likely work at the cabinet or distribution point possibly switching your connection to a different pair than the exchange.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
This message was authored by FLC This message was authored by: FLC

Re: Minimum Broadband Speed More Than Halved After Contract Extension

@DuncanG 

Could be any number of things including an intermittent fault such as water ingress starting to dry out. But academic in the big picture as if you stay with Sky & the issue returns, you'll again have no redress.

 

 

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