Meta geo-location services think my UK Sky Broadband address is in Iran

[Michael339]

Hi,

I've been having an issue for the past 3 months with being unable to purchase anything through my Meta account (VR). After lots of back and forth they responded today with:

"Upon reviewing your account, our system predicted that the country of origin was Iran. However, we noticed that the purchases made on this account were in pound currency, which suggests a different country of origin. This mismatch between the predicted country and the currency used for purchases has raised some concerns."

I live in the UK and I've sent them details of my current allocated Sky Broadband router address (and router WAN config address allocation), and a 'what is my IP' query clearly shows south of England. A RIPE/WHOIS query shows the IP address as registered to SKY Broadband UK, I've sent this to them also.

Has anybody else encountered this issue? I wonder if it is anything to do with the SKY address block leasings and registrations - clearly data being sent to Meta geo- predictive address services is incorrect. Googling the issue of being unable to make a purchase through a Meta account shows lots of people are also having the same issue - some going back a few years.

Any help appreciated,

Mike

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Addie15]

Update-We are closing this session now due to no further response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.