Message received saying my service is being transferred to another provider. Not requested by me.

[Horizon12]

Why is my service being transferred? I'm a relatively new customer (phone/broadband) and have not requested a transfer of service.

[GD1]

@Horizon12  You're not talking to Sky, you will need to phone them to find out what is happening.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.

[Daniel0210]

@Horizon12 

Sounds like someone has input an incorrect postcode or address when ordering a Broadband service. As stated by @GD1 you need to call Sky asap. Just dial 150 from your Sky Talk landline.