Message "wifi doesn't have a valid IP configuration "

[Bar11]

Sky router works OK with everything both wifi and ethernet connections apart from tower pc.

Pc running windows 10 been fine up to changing from Virgin to Sky. Will not connect via wifi "no internet secure etc"

Picks up other people's routers from doors away. Links to Sky router but not Internet. 

Tried command prompts, wwlan auto config, etc etc

Help please

[jamesn123]

Hi @Bar11 

Does it work via ethernet by any chance?

[Bar11]

Yes good by ethernet cable and when plugged into my mobile as a hot-spot.

Thanks for answering 

[jamesn123]

@Bar11 

How old is the PC? Its possible its NIC isnt compatible with the newer WiFi standards that the Sky Max hub uses such as WPA3.

[Bar11]

Possibly as its 14 years old!

Just updated to a win 11 pc and was passing the old one to my grand kids as a homework station but they wouldn't be able to connect via ethernet without adaptors.

Is there anyway around this?

[jamesn123 · Accepted solution]

@Bar11 

I would try changing the WiFi security mode in your My Sky app under the router settings. If that doesnt work it may be that the adapter isnt dual band in which case it may struggle to connect. I would also check for any driver updates for your WiFi NIC. 

[Bar11]

Thanks for that, I've changed settings to wpa2 and it connected straight away.

Now I know it's the card I will get a wpa3 compatible one.

Very much appreciated for your guidance.