Message on screen says not connected to wifi.

[Linny2]

It's stating  connection to broadband fail. Can't get on catch up. States there's no connection.

Tried reset button nothing happens.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147