McVfee

[LiamDC1411]

We've just got our internet and phone connected and I'm unable to start my Mcvfee subscription. Also we have paramount included in our package but we've been charged by paramout, I thought this was free on top of one of the bundles we have with sky? And before you ask we set up though the email you sent me.

Many thanks 

[TimmyBGood]

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@LiamDC1411 wrote:

We've just got our internet and phone connected and I'm unable to start my Mcvfee subscription.

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Sky Broadband has not had a promotional relationship with McAfee for several years.  Where did you see something to the contrary?

https://www.sky.com/help/articles/mcafee-internet-security-suite 

[TimmyBGood]

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@LiamDC1411 wrote:

Also we have paramount included in our package but we've been charged by paramout, I thought this was free on top of one of the bundles we have with sky?

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https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus 

[Mark39]

@LiamDC1411 if you sign up to Paramount+ as described here, it should be free: https://www.sky.com/help/articles/sky-marketplace-subscribe-to-paramount-plus

[LiamDC1411]

Hi @Mark39,

Yea I did thankyou 🙂 I will contact paramount+ 

[LiamDC1411]

Hi @TimmyBGood ,

Its on our My Sky Account page under broadband. We used it though sky the last time we was with them, a little over a year ago.

[TimmyBGood]

@LiamDC1411 

If you've a legacy Sky account then I guess it's come from there.  The rather badly worded page I linked to is trying to indicate that it's not possible to add new installations to any existing McAfee service billed through Sky.

[LiamDC1411]

Ok thankyou @TimmyBGood for your help 🙂