Max Hub not showing in My Sky App

[Reddie3497]

Hi, having same probablem as reported by other users the Sky Max Hub is not being showing in the My Sky app, I need to set up port forwarding for my home network. As I understand someone needs to elevate this so that Sky tech support can get in touch

[Greenfingers001]

Hi there @Reddie3497  I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Reddie3497 

An invite was sent but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.