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Discussion topic: Master Socket Relocation

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This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Master Socket Relocation

Hi can anyone gvie me any help on getting my Phone socket move as it has been fitted 15cm down from the ceiling it was like this when we moved in .

i have spoken to sky who say they can NOT ask openreach to move it as it is a NON SVBN line .

i have spoken to BT and Openreach and they say it is down to your service provider to gat it moved .

Help !!!

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1 

 

Shouldn't make any difference as far as i know.  Are sky going to say they aren't going to send out openreach to fix broadband because its not svbn.  I am the same not only did they fix my line  . Openreach replaced the mastersocket.

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@mae-3 

@Highlinder 

 

Have you heard anything about sky not moving mastersockets because of non SVBN ?

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1 

 

Who do you pay your phonebill ?

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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BillyLenny1
Topic Author
This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Re: Master Socket Relocation

im the bill payer and sky they can not ask openreach to move it because it a non SVBN line and they turn round and said we dont know what you can do .

so im stuck with on one wanting anything to do with it . 

I have never had any problems with any other service povider with a line or a master socket only SKY

witch i ridicuulous 

This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1 

 

Personally i think what you've been told is hogwash .  But i'm waiting for clarification from a couple of other users

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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BillyLenny1
Topic Author
This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Re: Master Socket Relocation

thank you i will await your replay before i waste another 1.5 hours on the Phone to them 

This message was authored by Highlinder This message was authored by: Highlinder

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsteruk  If the customer is asking for a master socket move, it should not matter if they are part of the Sky broadband network. With some exchanges that is not possible.

 

There will be a charge to have it moved.



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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1 

 

@Highlinder 

 

So to clarify @BillyLenny1 will be able to have it moved regardless of not being part off svbn. ?  I thought as much but haven't a clue what the agent was thinking. Many thanks

 

@BillyLenny1  As far as i know its still £65 for a mastersocket move. Call sky again

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 43 inch UHD tv, samsung a5 2017 and samsung s21

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This message was authored by Highlinder This message was authored by: Highlinder

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@cookiemonsterukThe customer @BillyLenny1  is havin to pay Sky for the master socket move who in turn ask Openreach to do the work. Really it is just the end point and should not matter to the ISP, they are the one's who contact Openreach for their customer.



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BillyLenny1
Topic Author
This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Re: Master Socket Relocation

thank you @cookiemonsteruk  and  @Highlinder  i will ring them again do you know the best department to try and get through too ? 

i will let you know how i get on 

Thanks

This message was authored by Highlinder This message was authored by: Highlinder

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1When you call through and asked the nature of the call say " Technical ", the advisor should be able to help you with that master socket relocation. You already know that there is a charge for this service. So just getting Openreach to come out to do it, through speaking with Sky.



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BillyLenny1
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This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Re: Master Socket Relocation

hi just got of the Phone i spoke to a different person and they went through the whole process again 

but thay still are refusing to move the socket because it not a SVBN line i gave them all the info i had from your selves and from openreach but thay refuse to move it absolutely ridiculous .

so im am complettely stuck .

i know i won't be renewing my contract with SKY unless thay get this sorted 

Arrrrrrrrrrr

This message was authored by Highlinder This message was authored by: Highlinder

Re: Master Socket Relocation

Posted by a Superuser, not a Sky employee. Find out more

@BillyLenny1  That would be a shock to others who might not be on the SVBN line, as not all exchanges have the capacity or slots to have Sky equipment in and so borrow them from Openreach. All you are doing is contacting your ISP for the service of which you are being asked to pay £65 for this service to be done on your behalf.

 

But also as they say if you need to move provider to get the work done and can get it done by your new provider upon signing up, then that is what you would have to look at. But still can't understand why it can't be done.



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BillyLenny1
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This message was authored by BillyLenny1 This message was authored by: BillyLenny1

Re: Master Socket Relocation

yes it seems ridiculous to me all isp rent/borrow from Openreach except maybe virgin or any other supplier that has it own network . 

i don't mind having to pay i just need it moving as it is in such a stupid place 15 CM down from the ceiling in the livingroom so the wires hang down the wall .

iI have put a complaint in with SKY don't know if that will get me any where if not i will go to ofcom to see if they can help .

I will let you know what or if anything happens .

Thank you @Highlinder & @cookiemonsteruk for your advice.

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