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This discussion topic has been answered Discussion topic: Main router not available to connect to but internet works via extender

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This message was authored by: A_R_Brad

Main router not available to connect to but internet works via extender

Sky service installed for a few weeks and working fine. Eero extender added shortly after and devices were connecting successfully to both and working well. This morning, the devices connected to the sky router lost connection and the sky router no longer appears in the list of wifi networks to connect to. The eero is still available however and internet access is fine via that device. If I switch off the eero extender, the sky network is not available to connect to. Have rebooted everything and consistently, the sky router is not available but can connect to the internet via the eero extender. Can't understand how the eero can be working when the main hub is not showing as available nor why they were both working fine together and now the sky router is not. Could there have been an update pushed out today that could have caused the issue?


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This message was authored by: jamesn123 Answer

Re: Main router not available to connect to but internet works via extender

Posted by a Superuser, not a Sky employee. Find out more

@A_R_Brad 

f you have the new white Sky hub hold the WPS button for 30 seconds to reset it and bring your WiFi network back

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

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This message was authored by: jamesn123 Answer

Re: Main router not available to connect to but internet works via extender

Posted by a Superuser, not a Sky employee. Find out more

@A_R_Brad 

f you have the new white Sky hub hold the WPS button for 30 seconds to reset it and bring your WiFi network back

I am NOT a Sky Employee
Myself & Others offer our time to help others, please be respectful.

Did this answer not help you?

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This message was authored by: A_R_Brad

Re: Main router not available to connect to but internet works via extender

And just like that.....! Thank you

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